Pre-Arrival IT Preparation

□ Order computer/laptop
□ Configure operating system
□ Install standard software
□ Create Active Directory account
□ Set up email account
□ Configure security groups
□ Prepare mobile device
□ Order peripherals (mouse, keyboard)
□ Set up desk phone
□ Configure printers
□ Prepare headset
□ Document setup details

Account Creation

□ Domain account creation
□ Email address setup
□ Calendar configuration
□ Distribution list additions
□ SharePoint permissions
□ Database access
□ Application accounts
□ Cloud service access
□ VPN configuration
□ Remote desktop setup
□ Multi-factor authentication
□ Password manager account

Hardware Provisioning

□ Assign laptop/desktop
□ Provide monitors
□ Issue keyboard/mouse
□ Set up docking station
□ Provide headset
□ Issue mobile phone
□ Assign tablet if needed
□ Provide chargers/cables
□ Issue security token
□ Set up webcam
□ Configure printer access
□ Document serial numbers

Software Installation

□ Operating system updates
□ Office suite installation
□ Email client setup
□ Web browsers
□ Communication tools (Slack/Teams)
□ VPN client
□ Antivirus software
□ Development tools
□ Project management software
□ Time tracking tools
□ Department-specific software
□ License activation

Security Configuration

□ Set password requirements
□ Enable disk encryption
□ Configure firewall
□ Set up MFA/2FA
□ Install security certificates
□ Configure backup solution
□ Enable remote wipe
□ Set screen lock timeout
□ Configure Windows Hello/Touch ID
□ Install DLP software
□ Enable audit logging
□ Security awareness training

Network Access

□ Assign static IP if needed
□ Configure WiFi access
□ Set up VPN profile
□ Grant firewall exceptions
□ Configure proxy settings
□ Set up network drives
□ Map shared folders
□ Configure network printers
□ Test connectivity
□ Document network settings
□ Provide network diagram
□ Emergency access procedures

Communication Tools

□ Email account active
□ Calendar permissions set
□ Instant messaging configured
□ Video conferencing setup
□ Phone system training
□ Voicemail configuration
□ Contact list access
□ Team chat channels
□ Notification preferences
□ Out-of-office setup
□ Signature configuration
□ Mobile email setup

System Training

□ Password policy training
□ Security best practices
□ Email and calendar usage
□ File sharing procedures
□ Backup procedures
□ Help desk process
□ Software usage training
□ Remote access training
□ Print services
□ Video conferencing
□ Collaboration tools
□ Mobile device management

Developer Access (If Applicable)

□ Source control access
□ Development environment
□ Build server access
□ Testing environments
□ Database access
□ API credentials
□ Documentation wikis
□ Bug tracking system
□ CI/CD pipeline access
□ Code review tools
□ Container registries
□ Cloud platform access

Documentation

□ IT policies acknowledgment
□ Acceptable use policy
□ Security guidelines
□ Asset assignment forms
□ Software licenses
□ Access request procedures
□ Support contact information
□ System architecture docs
□ Troubleshooting guides
□ FAQ resources
□ Training materials
□ Emergency procedures

First Week Support

□ Day 1 setup assistance
□ Initial troubleshooting
□ Software training
□ Answer questions
□ Verify all access
□ Test all systems
□ Address issues
□ Follow-up meeting
□ Collect feedback
□ Document problems
□ Update configurations
□ Schedule advanced training